Information We May Collect
We may collect information you voluntarily provide when you request an estimate, submit a website form, schedule an appointment, call or text us, email us, communicate with our team, or move forward with a project.
Depending on how you interact with NWAW, this may include:
- Your name.
- Email address.
- Telephone number.
- Property or service address.
- ZIP code and general location information.
- Information about your home, windows, doors, or proposed project.
- Appointment and scheduling preferences.
- Photographs or other images you provide or authorize us to capture as part of an inspection or project.
- Communications, questions, notes, and other information you choose to provide.
- Information related to rebates, financing requests, product selections, ordering, installation, warranty service, or customer support.
We may also receive certain technical or website-usage information automatically when you visit our website.
CheckMyHome & Window Inspection Information
As part of an in-home consultation, NWAW may use its CheckMyHome inspection process to document the condition of windows and related areas of a property.
Depending on the inspection, information associated with a CheckMyHome report may include:
- Photographs of individual windows or surrounding areas.
- The location of a window within the home.
- Observed conditions or potential issues.
- Inspection notes and project observations.
- Information regarding the relative seriousness of an observed issue.
- Information intended to help explain possible consequences or additional repair considerations if an issue is left unaddressed.
- A record showing when no material issue is identified at a particular window.
We use this information to help homeowners understand what our team sees at the property and to support more informed recommendations. Inspection information may also become part of the customer or project record when appropriate.
How We Collect Information
Information may be collected when you:
- Complete an estimate, contact, or inquiry form.
- Schedule an appointment.
- Contact us by telephone, text message, or email.
- Speak with an NWAW team member.
- Participate in an in-home consultation or window inspection.
- Request information about products, financing, warranties, or utility rebates.
- Interact with our website or advertisements.
- Communicate with us before, during, or after a project.
Certain information may also be collected automatically by our website, customer relationship management systems, analytics providers, advertising technology, or other service providers.
This may include information such as browser type, device type, IP address, approximate location, referring page, pages viewed, form activity, and general website usage information.
How We Use Information
We may use information for purposes related to operating NWAW and providing services to homeowners, including:
- Responding to questions, inquiries, or estimate requests.
- Scheduling and managing appointments.
- Determining whether a property is within our service area.
- Evaluating a window or door project.
- Preparing inspection reports, estimates, or proposals.
- Helping homeowners compare available product options.
- Coordinating measurements, product ordering, scheduling, installation, and project completion.
- Assisting with applicable rebate paperwork.
- Facilitating financing requests when requested by a homeowner.
- Communicating about an active estimate, appointment, order, installation, warranty issue, or project.
- Providing customer service and follow-up support.
- Improving our website, advertising, operations, products, processes, and customer experience.
- Protecting against fraud, misuse, or security incidents.
- Complying with applicable legal obligations.
Email, Phone & Text Communications
If you provide an email address or telephone number, NWAW may use that information to respond to your request, provide information you asked for, coordinate appointments, communicate about a project, or provide related customer service.
If you separately consent to receive marketing or promotional communications, NWAW may also send those communications in accordance with the consent provided.
Message frequency may vary. Message and data rates may apply depending on your wireless provider and plan.
Where supported, you may reply STOP to stop text messages and HELP for assistance.
Promotional emails may include an unsubscribe method that you can use to stop future promotional email communications.
Cookies, Analytics & Advertising Technologies
Our website and the technology providers supporting it may use cookies, pixels, local storage, analytics tools, tracking technologies, or similar technologies.
These technologies may be used to:
- Operate and secure the website.
- Remember preferences or website settings.
- Understand website traffic and usage patterns.
- Understand which pages visitors interact with.
- Determine how visitors arrived at our website.
- Measure advertising and marketing performance.
- Improve website functionality and usability.
Your browser or device may allow you to limit, block, or delete cookies. Some website functionality may be affected when cookies or similar technologies are disabled.
How Information May Be Shared
NWAW may provide information to employees, contractors, service providers, or business partners when access is reasonably necessary to operate the business, respond to your request, or complete a project.
Depending on the service involved, these providers may assist with:
- Website hosting and website forms.
- Customer relationship management.
- Appointment scheduling.
- Email and text communications.
- Telephone systems and call management.
- Data storage.
- Analytics and website measurement.
- Advertising and marketing operations.
- Product ordering and manufacturer coordination.
- Project management and installation.
- Financing services.
- Utility rebate documentation or processing.
- Warranty and customer support.
Information may also be disclosed if required by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect NWAW, our customers, our team, or others.
NWAW does not disclose a homeowner's information simply because another company wants a marketing list. Information shared with service providers is intended to support the services and business functions described in this policy.
Financing, Rebates & Third-Party Services
Some parts of a window project may involve third-party services, such as lenders, financing providers, utility companies, manufacturers, scheduling providers, or other vendors.
When you choose to use a third-party service, that provider may collect information directly from you. Their privacy policy, security practices, terms, and data-retention practices may apply to the information they receive.
Financing applications may require sensitive financial or identity information that is submitted directly to a lender or financing provider. The information required and the way it is processed depend on the applicable provider.
NWAW may also use information you provide to help determine whether a project may be eligible for an applicable utility rebate and to assist with related documentation when requested.
Data Security
NWAW uses reasonable administrative, technical, and operational measures designed to protect information under our control from unauthorized access, disclosure, alteration, misuse, or loss.
No website, cloud platform, email system, telephone system, or method of electronic transmission can be guaranteed to be completely secure.
Please do not send highly sensitive financial, account, identity, or payment information through an ordinary website form, text message, or email unless specifically directed to an appropriate secure process.
Data Retention
NWAW may retain personal information and project records for as long as reasonably necessary for the purpose for which the information was collected or for legitimate operational, customer-service, warranty, recordkeeping, dispute-resolution, security, and legal purposes.
Retention periods may differ depending on the type of information, the nature of the project or customer relationship, and applicable business or legal requirements.
Your Privacy Choices
You may contact NWAW with questions about information you previously provided or to request that inaccurate contact information be corrected.
You may also ask us to stop certain marketing communications.
Some information may need to be retained or used when reasonably necessary for an active appointment, estimate, contract, project, warranty matter, transaction, customer-service request, dispute, or legal requirement.
We may need to verify your identity before processing certain privacy-related requests.
Children's Privacy
NWAW's website and services are intended for homeowners, property owners, and adults seeking window, door, or related home-improvement services.
Our website is not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13 through the website.
External Websites & Services
Our website may contain or use links, embedded forms, financing tools, scheduling systems, review platforms, manufacturer resources, or other services operated by third parties.
NWAW does not control the privacy, security, or data-handling practices of independent third-party websites or services. Information you submit directly to a third party may be governed by that provider's privacy policy and terms.
Changes to This Privacy Policy
NWAW may update this Privacy Policy periodically to reflect changes to our website, technology, services, vendors, communication methods, business practices, or applicable requirements.
When the policy is updated, the revised version will be posted on this page and the "Last Updated" date will be changed.
Contact Us
If you have questions about this Privacy Policy or how information you provided to Northwest Artisan Windows is handled, contact us.
Phone: (509) 381-0567
Email: [email protected]
Serving Spokane and surrounding Washington communities.